Public sector services for everyone.
Design and development for public services and non-profits: services that everyone has to be able to use, whoever they are and whatever device they have, built to the standards public bodies are held to.
- 01NHS
- design for the Covid-19 app, used by millions during a public health emergency
- 02Royal Mail
- and the Red Cross, among the organisations the founder has delivered for
- 03WCAG 2.2 AA
- the level UK public sector websites and apps are checked against
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Public bodies whose services must work for every citizen, on every device.
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Charities and non-profits whose services reach people at difficult moments.
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Suppliers building digital services for government and the NHS.
Designed for everyone
Who has to be able to use it.
Public services are used by everyone, so we design and test for the people most often left behind.
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Someone using a screen reader
Every label, heading and error announced, in the right order.
Tested with assistive technology, not only with automated tools.
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Someone on an old phone
A service that loads on a weak signal and works on a small screen.
Light pages, designed mobile first, needing nothing new to run.
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Someone reading in a second language
Short sentences and plain words, with nothing to decode.
Content written in plain English and tested for understanding.
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Someone in a hurry
To finish the task in one go, without starting again.
One question per page, saved progress and a clear next step.
What you get
Services that work for everyone, and can prove it.
Research with the public
Sessions with the people the service is for, including those with low digital confidence and those who use assistive technology.
Service design
The whole journey across web, phone, paper and counter, not only the screens.
Plain language
Content written so the first reading is enough, for people who are busy, stressed or reading in a second language.
Accessible by default
WCAG 2.2 AA from the first wireframe, and an accessibility statement you can publish with confidence.
Evidence for assessment
Research, design decisions and accessibility testing documented as we go, ready for a service assessment.
Build
Services engineered to be maintained by your team long after launch.
How we work in public services
Four steps, tested with real people at every one.
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Discover
Who uses the service, who cannot, and why, heard directly and early.
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Shape
Journeys and content designed for the least confident user, reviewed with policy and operations.
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Test
Prototypes in front of real users, including people who rely on assistive technology.
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Build
Released in small steps, with accessibility checked every sprint.
The rules, in short
Public services have to work for everyone, by law.
In the UK, the Public Sector Bodies Accessibility Regulations 2018 require websites and mobile apps to be accessible and to publish an accessibility statement. The government checks them against WCAG 2.2 AA.
Across the EU, the Web Accessibility Directive sets the same duty for public sector bodies, and in the US, Section 508 applies to federal agencies and the technology they buy.
Selected work
Where the work reached millions
A national medical app from the portfolio, used by millions during a public health emergency.
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- 600K lives saved
- The medical app supported national efforts to reduce infection spread through anonymous exposure alerts.
- 4.8 App Store rating
- Clear communication and usability helped build trust during a public health emergency.
A selection. The team has also delivered for Toyota, LG, HSBC, Dunnhumby and the AA, across twenty years of product work.
Yes. The founder has delivered for the NHS, Royal Mail and the Red Cross, and designed for the NHS Covid-19 app, used by millions during a public health emergency.
Open for new projects
Tell us who it has to serve.We design for all of them.
Tell us about the service and the people who rely on it. You get a first read within two working days.
design@interaktory.com Or book a 30 minute call