The NHS COVID-19 app is the official contact tracing app for England and Wales, built to help reduce the spread of coronavirus by notifying users of potential exposure and providing personalized guidance.I led the UX team across multiple countries and time zones, designing the end-to-end user experience under extreme pressure, uncertainty, and impossible deadlines during a global crisis where millions depended on rapid delivery.

• Role
  UX Lead
• Team
  UK, Hong Kong, Germany, Switzerland
• Responsibility
  UX leadership, research strategy, IA, flows, interactions, workshops, prototyping, testing
• Timeline
  Pandemic emergency response, fully remote